In settings, scroll down to "Blackberry Protect". and turn it off!! Then a little ways down the page tap "location services" and turn it off! That should do it. You can now feel free to have your device stolen and no one will be the wiser, except you and me! But, no worries. Did this to me in the beginning with my Q10, basically, connect it to Link, it will say blackberry needs to be repaired, press and hold the power button, make sure it's atleast 10 seconds, Link will do the rest for you, just keep it connected via USB, and be patient. once I did this, iv not had any issues. Good luck. Posted via CB10 For BlackBerry Desktop Software 6.0 to 7.0. Open the BlackBerry Desktop Software. Click Device. Select Restore in the list. Select a backup file. Choose Select device data and settings. Select the databases to restore and click Restore. A warning will appear that all data will be replaced with a backup file. Click Yes. This method is used under the assumption that the current owner of the Blackberry Q10 (Black) smartphone has the means to contact its previous owner. To officially reset FRP, you will need the previous Google account data: the linked email address and password. In the Greetings window or phone settings enter the details of the previous account. BlackBerry Q10 technical characteristics. About the device: BlackBerry Q10 is a mobile/cell phone with dimensions of 119.6 x 66.8 x 10.4 mm (4.71 x 2.63 x 0.41 in), a weight of 139 grams, a screen size of 3.1 inches (~38.8% screen-to-body ratio) and a screen resolution of 720 x 720 pixels (~328 ppi pixel density). thanks I had tried earlier to change the blackberry ID with the pencil edit and it kept saying the password was wrong. I didn't know you could change the email address on the blackberry id either. I don't care about abandoning the account because I haven't bought anything on app world with the account yet. .

how to reset blackberry q10